

Reduce wait times and improve operational efficiency by letting your customers choose how and where they want to wait.
Queue management solutions can be clunky, and many offer limited insights into operational efficiency and performance.
They don’t seem to know what to click or where to go – and they aren’t happy about it.
Your schedule is full of gaps where customers never showed up for service.
Turnover is high, and it’s hard to train new hires and serve customers at the same time.
You want to customize your queue and workflows, but your vendor holds the keys.
Customers can choose in-person or virtual service when they join the queue. And you can manage them all from one screen.
Choose the method(s) that work best for your business and customers.
Customers scan a QR code posted at your location.
Customers join the queue by clicking a link on your website, and for multi-location businesses, they can easily find the nearest service location or discover new ones using the service locator map.
Customers join the queue at a self-serve kiosk through our app using a tablet or our kiosk hardware.
Staff add customers to any location or queue, whether in person or by phone, with role-based access ensuring they see only the necessary information.
Automated workflows, tailored to your unique services, assign customers to the right virtual line. View ticket details or adjust ticket priority in your virtual queue management screen in just a few clicks.
Answer questions or give updates on wait times to keep your customers engaged and informed.
Text customers directly from your virtual queue management screen.
Let customers hold their place in line and rejoin when they’re ready.
Customers select their preferred language. Auto-translation does the rest.
Customers schedule and manage their appointments from your website. When they arrive, they’re automatically added to the queue and prioritized over walk-ins.
Get complete visibility into the service metrics that matter most to your business. With real-time reporting and trend analysis, you can easily spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
The WaitWell app has been VERY popular. We have had dozens of 5 star reviews and it is reducing load on the reception staff. We are very pleased.
It makes it so much easier when students are able to log into a queue from home if there is a long wait. It is also very transparent with the student with wait times and communication.
It’s a better experience for the guests and it’s more income for us so it’s just a no-brainer. It’s a win-win for everyone.
WaitWell has provided a very efficient and effective queue management system for our business. People are able to freely explore the building while having the reassurance that there will be a spot for them.
We are no longer dealing with patients telling us that they arrived first or asking us how much longer they must wait.
Our staff found the system very easy to learn and all the staff agree that it is a very efficient, customer-friendly way to manage our lineup.